Sunday, June 12, 2011

Call centre for Coimbatotre Residence - Corporation's Grievance Centre

City residents of Coimbatore has one more reason to be happy about. There is a Call Centre open, for grievance redress of the Corporatioin,  with the efforts of our Corporation and Anshul Mishra, Commissioner.

Public can dial 0422-2334455 (with STD code) to reach the new grievance.

City residents can now directly dial the corporation's grievance centre. They will be assisted by trained call centre employees, who will ensure that the complaints are registered with the proper department.
The corporation also plans to incorporate a bulk sms gateway to send notification to corporation tax defaulters to registered residents. The unified grievance centre will be inaugurated on Friday and a special training session conducted for corporation officials.

Local IT firm, KGISL, has been outsourced the task of handling the grievance calls.
"The system is expected to enhance the grievance redress of the corporation. The new unified centre will be located on the ground floor of the main corporation office building near Town Hall," said Anshul Mishra.

As of now the corporation is dealing with more than 100 grievances on weekly grievance days while the offices of the mayor and the commissioner receive about 40 petitions on other days. The unified grievance system will compile and store all grievance petitions received over the phone and track follow up action.
"Action taken by officials will be recorded and senior officials can track and assess its progress," said Jayaraman, deputy commissioner, coimbatore corporation.

Grievances can also be emailed to the unified grievance centre equipped with integrated voice response system (IVRS), which is being set up at a cost of over `35 lakhs. The grievance centre will guide the callers either in Tamil or English. The pending property tax and water charges will also be available to the callers through the system.

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