Call centre for Coimbatotre Residence - Corporation's Grievance Centre

City residents of Coimbatore has one more reason to be happy about. There is a Call Centre open, for grievance redress of the Corporatioin,  with the efforts of our Corporation and Anshul Mishra, Commissioner.

Public can dial 0422-2334455 (with STD code) to reach the new grievance.

City residents can now directly dial the corporation's grievance centre. They will be assisted by trained call centre employees, who will ensure that the complaints are registered with the proper department.
The corporation also plans to incorporate a bulk sms gateway to send notification to corporation tax defaulters to registered residents. The unified grievance centre will be inaugurated on Friday and a special training session conducted for corporation officials.

Local IT firm, KGISL, has been outsourced the task of handling the grievance calls.
"The system is expected to enhance the grievance redress of the corporation. The new unified centre will be located on the ground floor of the main corporation office building near Town Hall," said Anshul Mishra.

As of now the corporation is dealing with more than 100 grievances on weekly grievance days while the offices of the mayor and the commissioner receive about 40 petitions on other days. The unified grievance system will compile and store all grievance petitions received over the phone and track follow up action.
"Action taken by officials will be recorded and senior officials can track and assess its progress," said Jayaraman, deputy commissioner, coimbatore corporation.

Grievances can also be emailed to the unified grievance centre equipped with integrated voice response system (IVRS), which is being set up at a cost of over `35 lakhs. The grievance centre will guide the callers either in Tamil or English. The pending property tax and water charges will also be available to the callers through the system.

Green trouble for film, collector orders removal of set

The latest movie of Udhayanidhi Stalin, " Ezham Arivu" ( Seventh Sense), has run into "green" trouble here. Following protests by environmental activists, the Coimbatore district collector has directed that the palatial sets raised for the film within the waters of a check dam at Nandankarai near the city be removed. Activists and local farmers had alleged that the sets made of plaster of paris were polluting the check dam.

For the last one week, about 100 workers have been creating a palace, pillars and a temple for the "Ezham Arivu" movie being produced by Udhayanidhi Stalin, son of deputy chief minister M.K.Stalin. The shooting for the movie starring Surya and Sruti, daughter of actor Kamal Hassan, was to begin later this month.

However, as the shooting sets located close to the reserve forest area threatened to contaminate the check dam which stores the Siruvani river water, local environmental groups raised serious objections.

"We have directed the removal of the sets which were put up on the revenue land inside the check dam without taking the permission of the revenue authorities," district collector P.Umanath told TOI.

The Nandakarai check dam at the foothills of Western Ghats was the first such government project constructed by an NGO. The Rural Administration department had given the construction contract to an environmental group Siruthuli to build the dam at a cost of Rs.1.28 crore. The check dam, constructed about two years ago, stores the rain water and irrigates farm lands in and around Nandankarai. "A variety of mammals including leopards, gaurs and even a tiger have been spotted near the check dam. Erecting a shooting set in the Nandankarai dam is highly objectionable," said K.Kalidasan of the local environmental group, OSAI

The film production company, Red Giants, had got the permission from the local Madhvarayapuram village panchayat for shooting the film in the village for 30 days. "However, they had raised the sets in the revenue land for which they had not obtained any permission," the collector said.

As the shooting location was close to the Bolvampatty reserve forests in the Coimbatore forest division the film company had obtained a no objection certificate from the Forest department. " We have not given them permission for shooting inside the reserve forests. The NOC is for shooting near the reserve forest," Coimbatore DFO V.Thirunavukkarasu said.

Last week, another film shooting inside the Sathyamangalam jungles, a proposed tiger reserve, had attracted the ire of environmental groups. Activists had raised objections to the Forest department granting permission for film shooting in forest areas, causing disturbance to wild animals.